All returns/exchanges are subject to approval and must meet our Return Policy standards and guidelines. All unauthorized returns including those without an RA# will be sent back to you. Customers are responsible for shipping and handling costs. It is recommended to send your item(s) back with a tracking number as we are not responsible for lost packages.
Send authorized returns to:
Leyla Milani Hair
Attn: Returns Department
18071 Fitch, Suite 150, Irvine, CA 92614
The following hot styling tools come with a 1 year warranty against manufacturer defects. See Warranty Card that comes in the original packaging for details:
We gladly accept returns and/or exchanges on un-opened and un-used hair extensions within 30 days from the delivery date with a Return Authorization Number (RA#). Broken clips are NOT considered defective as there are two extra clips included with each set of hair extensions. Hair extensions are attached to a white paper backing with a special gold twist tie or black plastic band and then inserted into the blue, exterior box. Because our extensions are a real human hair product, for health concerns and sanitary purposes, we cannot accept returns on used or opened hair. As long as you do NOT open that gold twist tie or black band that is holding the hair and the white paper backing together, we will gladly accept the product back for a refund. Once you remove the hair from the white insert and open the gold or black band, and release the hair, we consider the product used. There are no exceptions to this policy. Hair extensions can be colored however we highly recommend consulting with a hair stylist specializing in hair extensions. Hair extensions cannot be permed whatsoever. Please note coloring or altering your extensions are completely at your own risk.
FINAL SALE PRODUCTS
The following products are FINAL SALE and cannot be returned or exchanged:
ALL SALE items are NON-REFUNDABLE, however we will happily exchange items that are unused and unopened for equal or greater value. All “SAMPLE SALE” items are FINAL SALE.
Qualifying products purchased with a discount/promo code are eligible for return or exchange. See above policy for “returnable products” and “final sale products”.
Gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.
** The Return/Exchange Policy only applies to purchases made online at www.leylamilanihair.com. ** Leyla Milani® products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Leyla Milani®. Please reach out to the retailer you purchased the product from if you need to make a return.
For further questions, please contact: firstname.lastname@example.org