Returns & Exchanges
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We gladly accept returns and/or exchanges for qualifying products within 30 days from the delivery date with a Return Authorization Number (RA#). All products must be in sell-able condition and not damaged and/or tampered with. HOW TO OBTAIN AN RA#: Go to www.leylamilanihair.com before 30 days of your delivery date. Click on the “Return/Exchange Policy” tab at the bottom of the Home Page. In the Order Look Up Section, enter your Order# and Email Address. You will then select the eligible product(s) from your order that you would like to return. Follow the prompted instructions and click “submit”. Once we retrieve your return/exchange submission through our website, you will receive an email with an RA# and further instructions on how to proceed. |
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All returns/exchanges are subject to approval and must meet our Return Policy standards and guidelines. All unauthorized returns including those without an RA# will be sent back to you. Customers are responsible for shipping and handling costs. It is recommended to send your item(s) back with a tracking number as we are not responsible for lost packages.
Send authorized returns to:
Leyla Milani Hair
Attn: Returns Department
3150 Bear St
Costa Mesa, 92626 CA
QUALIFYING PRODUCTS FOR RETURN
HAIR EXTENSIONS
We gladly accept returns and/or exchanges on un-opened and un-used hair extensions within 30 days from the delivery date with a Return Authorization Number (RA#). Broken clips are NOT considered defective as there are two extra clips included with each set of hair extensions. Because our extensions are a real human hair product, for health concerns and sanitary purposes, we cannot accept returns on used or opened hair. As long as you do NOT open black band that is holding the hair we will gladly accept the product back for a refund. Once you remove the hair black band, and release the hair, we consider the product used. There are no exceptions to this policy. Hair extensions can be colored however we highly recommend consulting with a hair stylist specializing in hair extensions. Hair extensions cannot be permed whatsoever. Please note coloring or altering your extensions are completely at your own risk.
FINAL SALE PRODUCTS
The following products are FINAL SALE and cannot be returned or exchanged:
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Hair Accessory Clips |
NO H2O Dry Shampoo |
HAIR PERFECTOR Round Brush |
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GLOSSILOCKS Shine Spray |
BEACHY Volume & Texture Spray |
GATOR GRIPS Hair Clips |
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RESCUE ME Hair Mask |
MIRACLE BRUSH® |
Sassy Bow Scrunchies |
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The Triple Threat® Interchangeable Ceramic Curling Iron |
Mini Miracle Brush |
Gift Cards |
| BIG TEASE Comb | MIRACLE BRUSH®- Lilac | Volumizing Shampoo & Conditioner |
| Iridescent Scrunchies | MIRACLE BRUSH®- Pink |
Lay it on Me |
| Sample Sale Miracle Brushes | Big Spender Curling Iron |
Bigger Tease Comb |
SALE/CLEARANCE
ALL SALE items are NON-REFUNDABLE, however we will happily exchange items that are unused and unopened for equal or greater value. All “SAMPLE SALE” items are FINAL SALE.
Qualifying products purchased with a discount/promo code are eligible for return or exchange. See above policy for “returnable products” and “final sale products”.
Gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.
** The Return/Exchange Policy only applies to purchases made online at www.leylamilanihair.com. ** Leyla Milani® products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Leyla Milani®. Please reach out to the retailer you purchased the product from if you need to make a return.
For further questions, please contact: support@leylamilanihair.com
